We process all orders immediately to assure you will receive it before Halloween. All orders are shipped out within 2-5 business days. Once your costume has shipped we will email you with a tracking number. Any questions please contact us at firstname.lastname@example.org
How can I find out more about a costume?
If you find an item you are interested in and would like to know more about that item, you can click on the item name or the picture of the item itself and that will take you to a Product Detail Page. In the Product Detail Page, you will be presented with additional information about the specific item. Unfortunately, we get very little information about the costumes from the manufacturers beyond what is already presented online so while we are always eager to assist, in most cases we will not be able to provide you with more information on an item than what you see listed on our website.
How do I determine if a costume is the correct size?
If there are different sizes available, you will see the available Size options in the "Place Order" box on each individual product page (see below graphic as an example of how a product with size options looks). If however there is no place to enter a size, the item is then a ONE-SIZE fits most item and you should look in the product description for more details on sizing. For most one-size items, there will be an indication of size in the product description or in the product title.
It is important to understand that seasonal costumes are typically designed to be worn for one or two events. They are not professional, theatrical grade costumes and are not priced as such. So while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a seasonal costume will rarely fit every person as if it were tailor made for that person. This simply means that even though a costume may fit based on waist or hip measurements, it doesn't mean the inseam length or sleeve length will fit every body style with the same waist measurements. In some cases, alterations may be required and in others, you may need to order another size. And because seasonal costumes tend to run small, we suggest buying the larger size when in doubt.
Please note that different manufacturers vary their sizing slightly. If in doubt between two sizes, it’s usually best to order the larger size. If you see sizing information in the Product Description of an item, that information always over-rides any information found elsewhere on our site as the sizing information in the product description is specific to that single costume and only that costume. Note too that body suit costumes are intended to be tight fitting. Some manufacturers have a special sizing chart. You'll find a link to the special sizing chart (if available) under the "Place Order" box found on every item. Here's an example of an item with a special sizing link:
Is the picture on your website exactly the same as what I’ll receive?
Usually, yes. However variances in manufacturer’s production runs may slightly alter the costume style. These changes, are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding.
Once your order has been shipped, a shipping confirmation email will be sent to the email address that you provided us at the time you placed your order. Amongst other information, this confirmation will include the name of the carrier delivering your package and the tracking number associated with your shipment.